My QB

Kay's Computer Accounting with QuickBooks

Quickbooks troubleshooting (QT)

Give yourself a competitive advantage!
Develop your QuickBooks Troubleshooting (QT) skills!

Have a QuickBooks software issue?

Try the award winning QuickBooks Community! 

INTUIT QUICKBOOKS TECH SUPPORT

Although these telephone numbers are subject to change, Intuit has started providing phone support for QuickBooks students at the following telephone numbers:

  • QBO Tech Support for Students: 1-800-488-7330

  • Desktop Installation Support: 1-888-222-7276

  • Desktop Registration Support: 1-800-316-1068

New QuickBooks Tool Hub

Some versions of QuickBooks may now offer the new QuickBooks Tool Hub, a launch pad of QuickBooks troubleshooting tools. To see if your version of QuickBooks offers this feature, from your QuickBooks Desktop Help menu, select QuickBooks Tool Hub: Fix Setup and File Issues. Follow the onscreen instructions to download, install, and use the QuickBooks Tool Hub.

Quickbooks TROUBLESHOOTing(QT) BEST PRACTICES

Develop your QuickBooks Troubleshooting (QT) skills by trying this best practices approach: 

  1. Determine if you are experiencing a QuickBooks software issue or an accounting error issue. (An example of a QuickBooks software issue would be an error message appearing on your screen. An example of an accounting error would be that your adjusted trial balance does not display the correct balances after adjusting entries.)

  2. If you are experiencing a QuickBooks software issue, try the renowned QuickBooks Live Community to see if anyone else has encountered the same issue and how to fix it: https://community.intuit.com/quickbooks-desktop If there is an error code on the warning screen you can enter the error number in the search field for QuickBooks Community to see other postings related to that specific error code. Another option is to try www.quickbooks.com/support.

  3. Check out Updates for your Computer Accounting with QuickBooks edition at www.My-QuickBooks.com. Scroll down to Updates section. See if an update resolves the issue.

  4. If you have an accounting error in your QuickBooks company file:

    • Try displaying the journal report to track the error. Sometimes it is easier to see the error when viewing the associated journal entries, such as a missed bill payment or customer payment received.

    • See Chapter 9, Accounting Essentials, Accounting Adjustments and Corrections, to learn more about how to correct accounting errors.

  5. See FAQs Frequently Asked Questions (below).

  6. Take a break and review your work with fresh eyes.

  7. If you have not resolved the issue, complete the following step-by-step approach to forward to your instructor for assistance.

 

Dear Professor, 

1. I am experiencing the following issue(s) with my QuickBooks assignments: 

  • [Insert issue description. Include any screen captures of error messages, etc.]

2. I have taken the following actions to troubleshoot:

  • [List action steps you have taken to resolve issue, such as: Searched Live Community]

3. Additional information that might be useful includes: 

  • [Insert other pertinent information or screen captures that might be useful.]

Any assistance you can provide is appreciated.

Best regards,

[Insert your name]

 

FAQs

I didn't register my trial version and I am locked out of QuickBooks software...
 Oops! If you didn’t register your QuickBooks trial version in the first 30 days after installing it, you may be locked out of the QuickBooks software. Try the following:

  1. Click Help menu, select Register QuickBooks or Activate QuickBooks..

  2. Use your registration/activation codes to register (or re-register) the software.

  3. If you are unable to register QuickBooks using steps 1 and 2 above, you can try to reinstall the software, making certain to enter the registration codes.

  4. You may receive a phone number to call in an onscreen message. Call the number to complete your QuickBooks registration.

QuickBooks has reached the maximum number of uses...
 When this message appears, it indicates the QuickBooks software has been registered incorrectly. Here are some options:

  1. Click Help menu, select Register QuickBooks.

  2. Use your registration codes to register (or re-register) the software.

  3. If you are unable to register QuickBooks using steps 1 and 2 above, try to reinstall the software, making certain to enter the registration codes.

  4. If you receive an onscreen message with a phone number to call, call the number to complete the software registration process.

My answers don't agree with the check figures and I can't track down the error...
Try displaying the journal report and reviewing the journal entries for the period when the error occurred. Sometimes it is easier to track down the error in the journal.